Lifecycle Marketing Specialist

Job Description

Posted on: 
May 2, 2024

We are hiring a Lifecycle Marketing Specialist. for our Marketing team in New York City.

Our User Marketing Team is a dynamic Revenue Marketing focused on driving growth (sky-rocketing enrollment rate) through exceptional lifecycle experiences. With a customer-centric focus, we optimize every marketing touchpoint to deliver personalized messaging and tailored offers. Regionally, we take charge of Marketing-sourced Revenue by analyzing data, bringing local relevance and cultural insights to campaigns, and fostering collaborative partnerships with local teams.

Globally, we enable regional work and ensure consistency, identifying technical and operational opportunities, and leading global standardization. Our skills encompass analytical proficiency, execution prowess, strategic thinking, local relevance, and effective communication. Our team excels in understanding customer journeys, establishing global standards, influencing teams to improve the user experience, identifying opportunities, and fostering cross-functional collaboration.

If you are looking for a challenging and rewarding opportunity, join our User Marketing Team and take the lead in analyzing data, weaving local relevance and cultural insights into campaigns, and nurturing partnerships with local teams to drive our User Marketing future with innovation, expertise, and collaboration. Join us in shaping a dynamic and impactful future together.

Job Responsibilities

  • Design + Deliver End-user Marketing Initiatives: Manages the creation of assets, including CTA, visuals, and copy, maintaining consistency across channels and following marketing (and company) best practices. Be hands-on using existing templates to develop marketing creatives with drag-and-drop tools like Canva, Figma, and Structured Web.
  • Document End-user Journey: Responsible for documenting the entire end-user journey, mapping communications (Marketing and PD/transactional), helping to define what needs to be the Global journey, and what can be additional in the regions;
  • Creative Asset Development: Is the main point of contact for Branding and creative (and/or agencies) for the development of campaign templates to help scale regional initiatives; and create the campaigns template;
  • Execute and Lead Global Initiatives: Point of contact for global initiatives with PMM (GTM process), PD, Trainiac, and VM (initiatives related to CRM and campaign development);
  • Global and Regional Experimentation: Skill in designing and proposing global tests/campaigns for regional adoption, balancing a global perspective with an understanding of regional nuances;
  • Data-Driven Decision-Making: Apply analytical skills to identify opportunities and make data-driven decisions. Analyze and identify global opportunities through macro trends using product & marketing data;
  • Cross-Functional Collaboration: Work in partnership with Global CRM Planning and Ops to educate the team and document new campaign templates; has relevant communication skills to build documentation comprehensively, for stakeholders outside the marketing structure;
  • Innovation and Problem-Solving: Find innovative ways to address challenges and blockers. Apply strong experimentation skills, testing and validating hypotheses locally and identifying opportunities to scale globally. Lead global end-user research, point of contact for the UX Research team;
  • Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your team’s. Bring well-being to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life balance

Job Requirements

As a Global CRM Specialist, you embody a multifaceted approach to digital marketing and interpersonal finesse, thriving in dynamic environments where innovation and execution converge seamlessly. Here's what defines you:

  • Digital Marketing & Execution: You are the go-to expert for digital marketing strategies, adeptly crafting tailored programs across diverse channels. Your commitment to continuous learning ensures your strategies remain cutting-edge, while your flawless execution and meticulous attention to detail drive maximum results.
  • Analytical & Project Management: With a data-driven mindset and exceptional project management skills, you optimize strategies and deliver projects on time and within scope, even with limited information. Your organizational prowess enables you to manage multiple projects simultaneously while adhering to best practices.
  • Experimentation & Creative Vision: Embracing experimentation and proactive documentation of insights, you drive innovation by challenging the status quo with fresh ideas. Your creative vision pushes boundaries, testing new messaging and strategies to deliver impactful results while fostering collaboration and alignment across teams.
  • Communication, Collaboration, & Autonomy: Excelling in conveying messages effectively and fostering collaboration at all levels, you build trust effortlessly and support stakeholders, ensuring consistent delivery of high-quality work. With adept prioritization skills, you autonomously meet deadlines, drive results, and seek avenues for value addition.
  • Problem-Solving & Continuous Improvement: Your strength lies in identifying and solving problems, driving continuous improvement through collaboration and data-driven insights. Guided by informed decision-making, you prioritize effectively to achieve overarching goals, pushing boundaries and delivering impactful results.

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